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Shipping & Delivery Policy

Last updated: June 27, 2026

We strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

1. Order Processing

Once your order has been shipped, you will receive a tracking code by email.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and minimize CO₂ emissions, we ship directly from our supplier in China. Depending on the country of delivery, customs charges may apply. Our shipping partners include various international and local carriers.

4. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

5. Tracking and Customer Responsibility

The customer is responsible for monitoring the tracking information via our website and the tracking link provided by email.

  • Customers are responsible for tracking whether the package will be delivered to their home address or a pickup location and, if necessary, collecting it from that location.

  • If delivery takes longer than expected or there is an issue with the shipment, please contact us first at info@robertlisatoronto.com rather than initiating a chargeback or refund request.

6. Responsibility for Delivery

If the tracking information indicates that the package has been delivered, responsibility lies with the customer.

  • Please verify your shipping address carefully.

  • Any errors in the shipping address must be reported within 24 hours of placing the order by contacting info@robertlisatoronto.com.

Free Shipping

We offer free shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.

30-Day Return Guarantee

Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.

100% Secure Payment

We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.

FAQ

Can I track my order in real time?

Yes! Once your order has been shipped (1 to 2 business days after purchase), you will receive a confirmation e-mail containing your tracking number and a direct tracking link so you always know exactly where your package is.

How long does it take to receive my orders?
  • Every order is processed and forwarded for shipment within 1 to 2 business days of being placed.
  • We stand behind the quality of every item we sell, which is why we offer 14 - day return for complete peace of mind.
Is online payment 100% secure?
  • Absolutely. All payments made by debit or credit card are secured using SSL/TLS encryption, protecting your bank details throughout the entire transaction.

  • No financial information is ever stored on our website. We also use advanced fraud prevention protocols to ensure every transaction is safe and secure.
How can i change or cancel my order
  • If your order hasn't shipped yet, reach out to our customer support team as soon as possible and we'll take care of it. A full refund will be issued immediately upon cancellation.

  • IIf your order has already been delivered, eligible items may be returned within 14 days of delivery in accordance with our Return & Refund Policy.

Our customer service is available Mon-Fri: 09:00 AM - 6:00 PM | Sat-Sun: 11:00 AM - 5:00 PM

Average answer time: 24h

Robert & Lisa

Discover Canada's destination for modern fashion — where quality meets style, and every piece is made to impress.