Privacy Policy

5.1 Privacy Policy

Last updated: June 27, 2026

This Privacy Policy applies to all services provided by Robert & Lisa Toronto, reachable via info@robertlisatoronto.com. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with applicable privacy laws and regulations.

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer service, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed by our payment providers and not stored on our servers)

• IP address and device/browser information

• Order and transaction history

• Information about your activities and behavior on our website (via cookies)

2. Purpose of Processing

We use your personal information for the following purposes:

• Processing, shipping, and invoicing your orders

• Providing customer service and support

• Sending order updates, tracking information, and relevant notifications

• Improving our services, website, and product offerings

• Preventing and detecting fraud and misuse

• Sending marketing communications only when you have provided your consent

3. Legal Basis

We process your personal data based on the performance of a contract (your order), your consent (for example, marketing communications), legal obligations (such as tax administration), and our legitimate interests (such as fraud prevention and improving our services).

4. Sharing Information with Third Parties

Your personal information is only shared with third parties when necessary for our services, including:

• Our payment providers

• Our shipping and delivery partners

• Our suppliers for processing and shipping your order

• Providers of analytics and marketing services (where applicable and subject to your cookie preferences)

We have entered into data processing agreements where required. We never sell your personal data to third parties. As part of our fulfillment process, some orders may be shipped directly from suppliers outside the European Economic Area (EEA), including China. In such cases, we ensure that appropriate safeguards are in place to protect your personal data.

5. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, or as long as required by law (such as a statutory retention period for tax administration purposes of up to 7 years).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.