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Payment Policy

Last updated: June 27, 2026

At Robert & Lisa Toronto, we offer various payment methods. Please note that available payment methods may vary depending on your country or location. Customers are responsible for verifying which payment options are available to them.

1. Available Payment Methods

We work with the following payment methods and providers:

  • Credit Card (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

  • Shop Pay

2. Security

All payments are processed through a secure SSL-encrypted connection by our payment providers. Your complete payment information is never stored on our own servers.

3. Payment Processing

Orders are processed only after payment has been successfully completed in full.

4. Refunds

If you are eligible for a refund (for example, after an approved return), the refund amount will be issued within 14 days after the returned item has been received and approved, using the original payment method.

5. Contact

If you have any questions regarding payments, you can contact us at:

Robert & Lisa Toronto
info@robertlisatoronto.com

Free Shipping

We offer free shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.

30-Day Return Guarantee

Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.

100% Secure Payment

We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.

FAQ

Can I track my order in real time?

Yes! Once your order has been shipped (1 to 2 business days after purchase), you will receive a confirmation e-mail containing your tracking number and a direct tracking link so you always know exactly where your package is.

How long does it take to receive my orders?
  • Every order is processed and forwarded for shipment within 1 to 2 business days of being placed.
  • We stand behind the quality of every item we sell, which is why we offer 14 - day return for complete peace of mind.
Is online payment 100% secure?
  • Absolutely. All payments made by debit or credit card are secured using SSL/TLS encryption, protecting your bank details throughout the entire transaction.

  • No financial information is ever stored on our website. We also use advanced fraud prevention protocols to ensure every transaction is safe and secure.
How can i change or cancel my order
  • If your order hasn't shipped yet, reach out to our customer support team as soon as possible and we'll take care of it. A full refund will be issued immediately upon cancellation.

  • IIf your order has already been delivered, eligible items may be returned within 14 days of delivery in accordance with our Return & Refund Policy.

Our customer service is available Mon-Fri: 09:00 AM - 6:00 PM | Sat-Sun: 11:00 AM - 5:00 PM

Average answer time: 24h

Robert & Lisa

Discover Canada's destination for modern fashion — where quality meets style, and every piece is made to impress.